There is a right way and a wrong way to respond to bad customer feedback. Here are the steps you can take to choose the right way. If you run a business of any kind, bad customer feedback comes with the job. From restaurants to commercial cleaning to auto repair,...
Your BSC customer service skills are the key to success. Here are 7 of the most essential for anyone in the industry. Have you heard the story about the building service contractor who couldn’t keep clients? The company’s work was impeccable. Every task...
Improve your customer service today. Put these cleaning business tips into practice and fill your schedule with happy clients. When most people think about customer service work, they likely think of jobs where there’s a lot of interaction among people, like a...
Stop stressing and find out how to win cleaning contracts through your social media channels. If there’s one thing everyone in the commercial cleaning industry wants to know, it’s how to win cleaning contracts. That’s the basis of everything else....
If your janitorial work order process could use some fine-tuning, it might be time to add videos to the mix. When you’re managing teams in different locations or at different times, the need to communicate through a janitorial work order is evident. Like...
