Cleaning metrics can tell you a lot about your business, so which ones should you share with your clients?
Your commercial cleaning metrics can give you an in-depth look at how your organization is functioning and even provide you with data to share with clients. That might not make sense initially, but stick with it for a minute.
Metrics of any kind are just measurements or guideposts. In the case of your cleaning organization, metrics can be looked at in terms of employee retention, time on a task, employee safety, and even how efficient your team is driving company vehicles. There are no hard and fast rules for what commercial cleaning metrics you should track.
Obviously, some metrics are more helpful than others, and it’s easy to get overwhelmed if you’re paying attention to too many metrics.
What about your clients, though? Should you share your commercial cleaning metrics with clients? Do they really need that inside look at your business? Yes. Sort of. You don’t need to share everything with clients, but some of those metrics can help you build relationships, retain customers, and help establish your expertise.
Learn how Janitorial Manager can boost retention, streamline your work orders and supply requests, and so much more! Schedule your free call with Janitorial Manager today and start seeing the results you’ve been waiting for!
3 Cleaning Metrics You Can Share with Your Clients
1. Inspection results
Of all the cleaning metrics available, this might be the most applicable to what your client will see after your team leaves their facility. It’s helpful for both clients and prospects to see the actual numbers so they can feel assured that your team is living up to the highest standards of cleanliness. It’s not just a list of cleaning inspection numbers you’re sharing here, though. When your customers see these numbers, they know that your dedication to customer service is more than just talk. You’re showing them that you follow up with your team and care about getting the job done right.
2. Janitorial safety
Janitorial safety is important for several reasons. No one wants someone to get hurt on their property. Similarly, no facility manager wants to deal with something like a cleaning chemical accident that could mean extensive repairs. So what kind of metrics might reassure your clients or convince prospects that your team is safety-oriented?
- Injuries on the job vs. typical rate for your region
- Citations from OSHA or your state’s Department of Labor
- Customer complaints regarding janitorial safety
3. ATP testing results
You could think of ATP testing as the advanced version of inspection results. Though more common in food service settings, you can use ATP testing to show customers how effective your work is. What exactly is ATP testing? ATP, or Adenosine triphosphate, provides cells with the energy to grow and reproduce, among other things. ATP is an essential part of living cells.
What does that mean for your cleaning metrics? In short, the presence of ATP indicates the presence of life. For our purposes, that life is bacteria, viruses, and so on. Of course, you know that just because a surface looks clean doesn’t mean it truly is. Many harmful organisms aren’t visible without a microscope.
You also know there are plenty of disinfectants available that are proven to neutralize these organisms. However, what you may not know is how effective you and your team are at achieving those same results. Enter ATP testing.
Testing is simple. You swab a surface and insert it into the monitoring device. Before and after readings should give you a good indication of how effective your disinfection practices are. Record these, and over time you can note differences in various cleaning solutions and methods, as well as different surfaces or locations.
For your customers, these cleaning metrics show them just how impactful your work is. In addition, you have on-site numbers that prove your team is making their workplace safe and healthy for them, their employees, and their customers.
Not only are these three cleaning metrics informative for your clients and customers, but they can also be effective additions to your marketing efforts and bidding processes. These numbers can help you demonstrate to your prospects just how dedicated your team is to the health and safety of their customers.
If you are ready to bring your cleaning organization to the next level, take advantage of a free call with Janitorial Manager to see how our software can make your cleaning operation more successful.