Find out how building service contractors can get a head start and make success a year-round achievable goal.
What does the coming month, quarter, or year look like for you? For many building service contractors, predicting the future can feel a bit uncertain. Depending on your location and contract specifics, you may need a team working overtime after a heavy snowfall, or you may need to trim staff if a site closes.
While it’s hard to know exactly what the future looks like, you can plan to keep your business thriving and healthy. Setting goals, improving your professional image, and expanding your services are all hedges against uncertainty. That’s true whether you want to build an empire or you’re happy with a few good contracts that help you support yourself.
Planning is ambiguous, though. It doesn’t mean much without specific ideas or numbers, or metrics. What kind of things can building service contractors do to set themselves up for success?
Document, track, and achieve your goals with Janitorial Manager. Learn more today with a free discovery call!!
8 Goals building service contractors can set right now to make this a successful year
1. Employee retention goals: Continuous long-term employees are almost always a sign of a good company. People want to work for companies that treat them well and maintain a good client list. The benefits aren’t just for employees, though. When you have a consistent staff, it looks better to your customers and makes them feel more comfortable. They get to know your team and build relationships with them. And we all know what it takes to find, hire, and train new people. That makes employee retention an admirable goal for building service contractors. How can you accomplish this? Check out the articles here and here.
2. Business growth goals: Sure, you may grow your business haphazardly or purely by chance. However, if you want purposeful growth, you need a way to measure your success, so you can determine what works and what doesn’t. What are your goals? Do you want to increase revenue by 15%? Or maybe 50%? Do you want to double or triple your client roster? What does growth look like for you? Take time and think about this because the answer isn’t always as straightforward as it might seem. “I want to run a million-dollar business” is not the same thing as “I want to achieve $100,000 in sales each month.” Read more about business growth here and here.
3. Adding new products and services: This is always a fun one, and for building service contractors, the options are multitude. For example, do you want to add landscaping or offer LEED-certified services? Perhaps you want to provide more sustainable or green cleaning options to your products list. Like these other goals, you’ll need to determine what you want to add so you’ll know if you succeed or if you need to push yourself. For more, read the articles here and here.
4. Updated marketing/branding: Here’s another fun goal for building service contractors. Or maybe not. Some people love this part of running a business, while others would rather hire someone to deal with it. If you decide to update your marketing, be sure to set up a comparison to see how well it’s working. Check to see if your website is getting more views or more people contacting you for quotes. Look at your social media statistics to learn if more people interact with you. More importantly, check your numbers to see if any of this corresponds to an increase (or decrease) in revenue. Read more about marketing your business here and here.
5. Community engagement: Building service contractors don’t often end up in the public spotlight. Because of this, it can be easy to forget that, like any other business, yours is part of the community. Community engagement is indeed good for business. People respect and spend money with companies that give back to their community. More than that, though, it’s just the right thing to do. Read more about it here and here.
6. Customer retention: It may be exciting to bring new clients into the fold, but your existing customers are often your most significant source of income. You don’t have to spend the money marketing to them or hours going back and forth over the details of a contract. You don’t generally need to worry that they will bounce a check or skip an invoice. In other words, customer retention is a worthy business goal. Check the articles here and here to learn more.
7. Increase professional image: This may be both easier and more difficult than it seems. It is easy because sometimes it only takes a clean new polo shirt and name tags to appear professional. Difficult because a professional image is more than just the way your team dresses. A professional image also includes things like showing up on time, providing excellent customer service, responding to inquiries promptly, and providing high-quality work. You can read more about what this may entail here.
8. Using janitorial software: Don’t let the name fool you. The right janitorial software (we have a suggestion, by the way!) will help you accomplish many of your goals. That’s true for building service contractors, commercial cleaners, in-house providers, and more. For example, you can reduce scheduling and timekeeping errors, improve profitability, streamline your inventory and ordering, keep better track of inspections, improve communications among staff and with your customers, and offer more accurate bidding. You can find out more about how janitorial software can help your business in the articles here and here.
Any one of these goals can help your business thrive. But if you really want to see things happening in warp speed, add several of these to your list. You might be surprised how quickly your business evolves.
Increase the efficiency of your team, reduce your costs, and improve results. With Janitorial Manager, all this and more isn’t just a dream, it’s your new reality. Contact us to learn more and see the solutions available to help you achieve your goals!!