Could your cleaning inspections use an inspection of their own? Here’s what you might be missing.
Cleaning inspections are a vital part of your commercial cleaning quality control efforts. They’re essential for customer service, to ensure your team is doing their work properly, and to protect your business reputation. After all, if a job isn’t done correctly, you and your customer both suffer.
It’s also surprisingly easy to miss a few things. We get tired and distracted. We’re in a hurry. Things become so routine that we don’t focus like we need to. That’s just human nature.
At the same time, you owe it to your customers and your business to ensure that your cleaning inspections are consistent and accurate. Luckily, just recognizing areas of weakness is often enough to overcome them.
Harness the value of Janitorial Manager to streamline your cleaning operation like never before. Give us a call and find out how to make your cleaning operation more efficient and cost effective!
Don’t Overlook These 7 Essential Parts of Your Cleaning Inspections
There are some different ways to approach cleaning inspections. There’s the logistical side, which would include the actual inspection items, such as dusting, restocking paper supplies, and so on. There’s also the administrative part, which includes things such as sharing inspection results with your customers or following through with a plan for improving areas that need extra attention.
So, let’s look at some of the things your cleaning inspections could be missing. And to be clear, this is about the inspection itself and not items on your cleaning task list that may be easy to miss. After all, that’s what the inspection is for!
1. Consistency. It’s easy to let seemingly non-essential tasks slip when we’re especially busy or working short-staffed. And as long as your customers seem happy and you feel confident that you have a good team, cleaning inspections can feel like one of those non-essential tasks. Unfortunately, this is precisely when inspections are most important, because it’s all too easy to let any number of things slip when we’re overworked and understaffed. Consistency is the key to preventing this slow slide into missed inspections and tasks.
2. Accounting for new conditions. A change in your customers’ business may mean you need to change some things, too. Your task list might need a complete overhaul, or you might only need to alter a few small things. In either case, if your inspection checklist doesn’t take these changes into consideration, you could be missing quite a bit.
3. Good record keeping. Record keeping is an essential part of any commercial cleaning business, but it’s also important to keep records of cleaning inspections. These may show improvement over time or document general wear and tear of locations or flooring. Record keeping can also give you a history of any issues and corrections that have come up with inspections.
4. Transparency. The point of your cleaning inspections is quality assurance. And without transparency, you can’t offer that to your customers. Inspections highlight and document the work your team does, as well as what you do to correct the situation when you have a failed inspection. Your customers know that mistakes happen. Your team misses something, or some of their work isn’t up to your regular standards. Let your customers know you acknowledge that and are taking steps to correct the issue, and chances are they’ll be fine. But trying to ignore or hide a poor inspection result will only frustrate and turn away your customers.
5. Follow through. Transparency is one thing, but follow-through is equally important. You have to note any issues that come up during inspections, and you have to take the next step and correct those problems. With an app like Janitorial Manager’s Inspections App, you can keep location-based records to help ensure your team is making improvements.
6. Images. A picture is worth a thousand words, especially where your cleaning inspections are concerned. It’s one thing to note that an area is clean, but when you can document that statement with a picture, you’re in much better shape to highlight the effectiveness of your team’s work.
7. Ratings. While there is some objectivity to commercial cleaning inspections, a rating system helps standardize things and show areas of improvement – or decline. Ratings can also alert you to areas where you may need to improve or update your training or to employees who are doing outstanding work.
Don’t let the importance of these inspections be overshadowed by other tasks and duties. A few small changes could yield big results when it comes to your commercial cleaning inspections.
Take advantage of the value Janitorial Manager can bring to your cleaning operation to streamline your processes like never before. Learn more today with a discovery call and find out how to make your cleaning operation more efficient and cost effective!