The best way to grow a business that upholds high quality control standards is by establishing strong janitorial cleaning procedures.
Quality control is vital to the success and longevity of startup cleaning companies. Your commercial cleaning clients expect thorough, consistent work. By implementing specific janitorial cleaning procedures, your team can provide the high-quality service needed to keep customers coming back time and time again.
It’s not just talk, either. Quality control has plenty of advantages that lead to profits.
According to a study by American Express, 7 in 10 U.S. consumers say they’ve spent more money on companies that deliver exceptional service. And a study by Bain shows that a 5% increase in customer retention produces more than a 25% profit increase. It may take a little elbow grease to master customer retention, but existing customers are by far, more profitable than new ones.
All those satisfied customers aren’t just profitable; they’re also a great way to boost positive online reviews. Word of mouth is key to a new cleaning business’s success, and online reviews make a significant impact on today’s shoppers. People research everything they spend money on, even cleaning companies. With the help of social media and websites like Yelp, their voices are heard by thousands. 35% of American customers post negative comments about companies on social media, but 53% of American customers post positive comments, which shows that satisfied customers are sure to make a greater impression online. That means half your satisfied client base could be doing some of your marketing for you, at no extra charge.
There are so many other amazing benefits to establishing well thought out policies and procedures that go beyond customer satisfaction.
Learn more about how Janitorial Manager can help boost your profits. Schedule a free demo today!
5 Ways janitorial cleaning procedures help new businesses master quality control
1. Janitorial cleaning procedures improve your daily routine
When your employees know their jobs and exactly what they need to do, they can focus on maintaining client satisfaction instead of worrying about paperwork. Establish a daily routine by introducing a comprehensive janitorial messaging app. Mobile tools help get your team to do each job exactly how the customer prefers.
Some clients have different requirements, so your team may need multiple lists or detailed instructions to serve each client properly. With an app, you can efficiently distribute and track cleaning jobs. You can also replace paper lists that get lost or damaged and you can share checklists and instructions digitally. Using the right app can create a whole set of useful janitorial procedures that make your entire business more efficient and productive.
2. Janitorial cleaning procedures enhance consistency
A cleaning business is only as good as its employees, as they are the people working with your clients a majority of the time. Whether it be floor cleaning methods or sanitation jobs, it’s important to maintain consistency and quality. By implementing cleaning procedures, your team can be clear about the way you want things done, so it’s performed the same way every, single time.
3. Janitorial cleaning procedures help boost training efforts
Maintaining quality control is an ongoing endeavor, especially when you have a change in staff. Cleaning procedures allow you to spend extra time training new or struggling employees while having the confidence that experienced team members are keeping your clients happy.
Keep policies and procedures organized by creating an easily accessible janitorial handbook online using a tool such as Google Docs. Once you’ve created the company handbook, email a link to all your employees, so it’s easily accessible. The best part is that a Google Doc automatically updates if you make any changes, so you don’t have to resend the document each time you make a modification.
4. Janitorial cleaning procedures keep everyone safe
Policies and procedures are more than a way to tell your staff what to do; they help keep everyone safe on the job. When you prevent injuries, you reduce the risk of being understaffed. Being understaffed makes it harder for your team to uphold quality control standards, which could have a significant impact on your reputation. Plus, workers compensation claims can wreak havoc on your budget, especially your insurance premiums.
OSHA (Occupational Safety and Hazard Administration) is the leading organization for keeping workers of all industries safe. They provide an entire section on frequently cited standards in the cleaning industry and they’re an excellent resource for determining proper cleaning procedures for your current janitorial handbook.
Consider these critical OSHA safety topics for your janitorial handbook:
- Eye and face protection
- Proper lifting
- Hazardous waste disposal
- Preventing slips, trips, and falls
- Working with flammable or hazardous chemicals
5. Janitorial cleaning procedures improve the inspection process
Without cleaning procedures, it’s easy to overlook tasks, leading to an increase in negative feedback. To help maintain high-quality standards, make inspections a regualr part of your on-site procedures. That way you’re ready when your customers do their own inspection.
One way to reduce the stress of tracking multiple client inspections is by using an inspections app that links to your janitorial management software. With the use of a mobile app, on-site inspectors can submit issues, with photos, and store it to a cloud, where you can access it at any time. Managers can review problems to ensure clients are getting issues resolved as soon as possible.
Combine effective cleaning procedures with strong janitorial software, and your new business will shine.
Maintaining effective janitorial procedures can take some practice, but it is well worth the effort. As soon as you distribute a new policies and procedures handbook, it’s important to monitor your team to make sure they are trained and executing each task as guided. As you begin implementing new processes, observe your team’s progress on a regular basis. Janitorial software is beneficial when tracking new quality control efforts. The most reliable janitorial software will provide accountability tools and reporting so you can monitor customer satisfaction, and make adjustments where necessary. As your team begins to master the janitorial cleaning procedures, you’ll have to audit them less and less, giving you more time to focus on gaining and maintaining clients.
Manage projects, stay in touch with clients, and more with Janitorial Manager. Contact us for a free demo right now and see how it works!