by John Williams | Sep 11, 2017 | Operations, Tech
“This call may be recorded for quality and training purposes…” By now, we’re accustomed to hearing this phrase prior to customer service calls. We realize that this means if something goes wrong during our call, there is documentation of the...
by Archie Heinl | Mar 15, 2023 | Business
A janitorial performance evaluation can give you a lot of valuable information. Here’s how you can use it to improve your business. No matter how good a relationship you may have with your clients, the fact remains that they are, consciously or not, giving you a...
by Archie Heinl | Mar 13, 2023 | Business
Your green cleaning program is popular, but is it getting the job done? Here’s how to find out. Your green cleaning program is your most popular offering. Clients love it, your employees feel better, and you’re getting accolades from the press for taking...
by Archie Heinl | Mar 8, 2023 | Business
Is your janitorial estimate complete? It might not be if it doesn’t include these things. Your janitorial estimate is an essential representation of your commercial cleaning company. When you hand that estimate to a prospective customer, you’re giving them...
by Archie Heinl | Feb 13, 2023 | Business
Find out how to build clientele for a cleaning business startup and get your company moving. It’s one of the biggest obstacles in opening your doors: determining how to build clientele for a cleaning business startup. While most of the other aspects are at...
