The Business of Cleaning

A cleaning industry podcast focused on helping connect you to other professionals in the industry as well as provide educational recourses for you to better manage your cleaning operations.

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About The Business of Cleaning

The Business of Cleaning is a collection of great cleaning professionals that you may not have had the privilege of listening to yet and a set of topics picked to help you grow and strengthen your cleaning knowledge. Since there’s no right answer to success, we’re building a tool kit filled with knowledge and expertise.

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Featured Guest(s):

Edwin Eaton

Edwin Eaton

Co-Owner - iPro Building Services

Edwin and his wife started iPro Building Services in 2013 in Wenatchee, Washington. His 21-year-old son is majoring in business and helps his dad out regularly. He and his 11-year-old daughter have developed a bond over sports card collecting and run a store together on eBay. He is a huge Seattle Seahawks fan. Edwin also supports his alma mater, The University of Washington.

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Latest Episode

Episode 58

Recent Episodes

Change in the Workplace: 9 Important Steps to Obtaining a Positive Outcome

Change in the Workplace: 9 Important Steps to Obtaining a Positive Outcome

by Celeste Baumgartner | Nov 3, 2022 | Business, Franchise, Podcast

Not all change is bad. In fact, workplace change is good and necessary for a company to survive and grow, but when systems and practices are changed without prior communication or consideration of those directly impacted - the employees- trouble looms ahead. We all...

Why Leadership is Actually the Key to Employee Retention

Why Leadership is Actually the Key to Employee Retention

by Celeste Baumgartner | Sep 15, 2022 | Business, Operations, Podcast

If you want to have a good team that sticks, then you’ll need to look for good qualities in your applicants and have good leadership in place. The two go hand in hand and are essential to obtaining success in the current cleaning industry. Undeniably, the hard truth...

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Previous Episodes:

Season 1: Change Management

Episode 1: Change How You React and It Will Change Your Business

Amanda Villarreal – Co-founder & Managing Member at PLEX Capital

Episode 2: Changing Internal Processes and Documentation For Your Cleaning Operation

Trent Peterson – Sales Team Lead at Janitorial Manager

Episode 3: Changing Internal Communication To Build A Stronger Business

Ron Segura – Owner of Segura and Associates

Episode 4: How To Handle The Changing Needs Of Customers?

Milo George – CEO at TurfTecs

Episode 5: How To Manage School Custodial Care In A Changing Environment?

Mervin Brewer – Assistant Custodial Manager at Salt Lake City School District

Episode 6: How to Increase Employee Retention Through Your Hiring Process

Troy Hopkins – Area Developer & Coach at Office Pride

Episode 7: How Distributors Shift Their Marketing Strategy to Meet New Demand

Tina Saunders – Director of Marketing and eCommerce at Nichols Paper

Episode 8: Pandemic Pivot: Trade Show Events to Health and Safety Protection

Aaron Churchill – President at 2-Scale

Episode 9: How to Change Company Culture to Increase Business and Drive Productivity

Jason Johnson – Owner of Premier Janitorial Services

Episode 10: How to Utilize the Change Cycle to Elevate Your Cleaning Operations

Brandon Baswell – Campus Services Manager at Michigan State University

Episode 11: How Changing Your Leadership Approach Can Help You Work Smarter Not Harder

Kathy Riley – Vice President of Professional Maintenance

Episode 12: 5 Steps To Provide Max Defense Protection To Your Clients Facilities

Guy Harris – Certified Maintenance Services, Creative and Executive Director at Max Defense

Episode 13: Virtual or In-Person: How To Find Value In Trade Shows

Sam Riegsecker – Marketing Operations Manager at Double A Solutions

Episode 14: Implementing Technology: The Real Way To Elevate the Craft of Cleaning

Sam Riegsecker – Marketing Operations Manager at Double A Solutions

Episode 15: The Key Ingredients to an Inclusive Work Environment

Eva Kretschmar – Owner of RBG Janitorial

Season 1.5: Retention and Engagement

Episode 1: Open Communication Encourages Growth

Episode 2: Prioritize Your Employees and They Will Prioritize You

Episode 3: Aligning Your Core Values and Mission Statement

Episode 4: Invest in Growth

Episode 5: Improve Your Leadership Approach

Season 2: Continuous Connections

Episode 1: Why Work With A Cleaning Franchise Company

Todd Hopkins – Founder and CEO of Office Pride Commercial Cleaning Services

Episode 2: How to Improve Your Remote Hiring Process

Jamie Rofkar, SHRM-CP – HR Generalist for Double A Solutions

Episode 3: Why Industry Groups Are Important For Growth

Todd Hopkins – President of BSCAI

Episode 4: Improve Your Management Approach

Ralph Peterson – Owner of Ralph Peterson Management Services

Episode 5: Make Facebook Groups a Resource for Your Business

Sam Riegsecker – Marketing Operations Manager at Double A Solutions

Episode 6: 5 Ways to Generate New Business

Sam Riegsecker – Marketing Operations Manager at Double A Solutions

Episode 7: Use Great Leadership to Strengthen Your Brand and Grow

Todd Hendricks Jr. – President of Pioneer Industrial Systems

Episode 8: Why Strategy Matters More Than Ever When Building a Plan to Thrive

Eric Kurjan – President of Six Disciplines Consulting Services

Episode 9: Why You Should Keep Networking as a Business Owner

Amanda Villarreal – Co-Founder & Managing Member at PLEX Capital

Episode 10: Is Your Business Volunteering? Benefits of Giving Back

Jill Kellermeyer-Kegler – Director of Business Development for Janitorial Manager.

Episode 11: Making an Impact: Is Your Business Cleaning for a Reason?

Debbie Sardone – Founder of Cleaning For A Reason (an ISSA Charities program)

Episode 12: Make Your Business Known with a Good Marketing Strategy

Sam Riegsecker – Marketing Operations Manager at Janitorial Manager

Season 2.5: Building Great Leadership

Episode 1: Building Great Leadership: Establishing Your Purpose

Mike Derryberry – Owner and Chief Visionary Officer for Compass Cleaning Solutions

Episode 2: Building Great Leadership: They’re Made, Not Born

Mike Derryberry – Owner and Chief Visionary Officer for Compass Cleaning Solutions

Episode 3: Building Great Leadership: Using Delegation to Create Growth

Mike Derryberry – Owner and Chief Visionary Officer for Compass Cleaning Solutions

Episode 4: Building Great Leadership: Using Change as an Opportunity

Mike Derryberry – Owner and Chief Visionary Officer for Compass Cleaning Solutions

The Business of Cleaning Podcast

Episode 40: Improve Your Employee Retention with Jason Morris

Jason Morris – Executive Director of HR at Owens Community College

Episode 41: Rethink Your Cleaning Solutions with Dan Schmidt and Zac Miner

Dan Schmidt is Co-Founder of Ageless Global, the company that created the EZ Safer Surface Cleaner and Zac Miner is their VP of Sales

Episode 42: Make Great Company Culture a Part of Your Strategy

Jenean Perelstein – CEO of Alchemie Academy

An additional resource for our listeners and readers is called 10 Productivity Traps.

Episode 43: Continuous Process Improvements Help Meet Increasing Cleaning Standards at the University of Toledo

Maggie Garcia, the Director of Central Services at the University of Toledo, and Candace Huner, a Custodial Manager in charge of quality assurance at UT, joined us to talk about their process improvement efforts on Campus.

Episode 44: Improve Customer Retention Through Effective Communication

Corinne Zudonyi is the Editor-in-Chief of CleanLink.com, Contracting Profits magazine, Facility Cleaning Decisions magazine, and Sanitary Maintenance magazine

Episode 45: Purchasing Groups: NSA Breaks Down Why You Should Join a GPO

NSA President, Michael Conrad, with input from Debbie Wakefield, the Director of Member Services, and Ryan LeMire, the Director of Business Development.

Episode 46: Employee Retention in a Difficult Employment Market

Terell Weg – CEO of MSNW Group

Episode 47: Janitorial Manager Looks Back at ISSA 2021

Archie Heinl – President of Janitorial Manager

Episode 48: How to Utilize LinkedIn for your Jan-San Business

Justin Clark – VP of Sales at Kelsan

Episode 49: Educate, Train, and Certify Cleaning Excellence

Mark Warner – National Sales Manager for the Bullen Companies, Education Manager for ISSA’s Cleaning Management Institute.

Episode 50: Clean Up Your Marketing: Getting Started

Stacy Tennyson – Inside Sales at Janitorial Manager

Episode 51: Addressing Employee Retention

Ben Walker – Director of Consulting at ManageMen

Episode 52: Easy to Implement Habits for Data Security

Oliver Greive – Experience Designer and Research Strategy

Episode 53: Why Leadership is Actually the Key to Employee Retention

Mike Sawchuk – Sawchuk Consulting

Episode 54: Change in the Workplace: 9 Important Steps to Obtaining a Positive Outcome

Jared Loar – Account Manager for Janitorial Manager

Episode 55: The Ins and Outs of Payroll

Mark Miller – Founder of Payroll Select Services LLC

Episode 56: The Janitorial Manager Story

Archie Heinl – President of Janitorial Manager

Episode 57: Inside the Kennedy Collective: Creating Opportunities in the Commercial Cleaning Industry

Valerie Reyher – VP of Workforce Development and Social Enterprise, The Kennedy Collective.

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