Client Portal In Janitorial Manager
Innovative Solution to Track, Validate, Communicate, and Document Your Work.
The Client Portal feature in Janitorial Manager empowers a cleaning company’s clients so that they are constantly aware of what’s happening in their buildings. Clients can submit work orders and let the cleaning company know if additional work is needed.
Stay Connected: How to Effectively Use a Client Portal
In this day and age, the idea of staying connected is pretty passive – everyone has a smartphone, a tablet or a computer, and there are so many social media outlets and types of communication available that staying in touch should be easy. But if you do any kind of research on client satisfaction, the biggest area where improvement is needed is communication. Good communication can cut through the flood of information that bombards clients in a world of constant connectivity.
Give Your Clients Access to JM From Any Phone At Any Time.
The Ability to Communicate Seamlessly With Cleaning Staff – In Live Time!
See Who's On Site
Who’s Working gives clients added transparency and security by knowing who’s on site. Clients can see which cleaning staff are currently clocked in at their location, including each employee’s name, role, and how long they’ve been on site. It’s real-time visibility clients can check anytime, without needing to call or email your team for an update.
Access Inspection Results
Clients can view completed Quality Checks for their location, including scores by area, comments, and photos, all exportable to Excel. It’s an optional feature, so you decide how much inspection detail to share with each client.
Secure File Storage
Certificates, contracts, SDS, and other client-facing documents can be shared directly through the portal, organized by folder, so clients always know where to find what they need without another email exchange.
Manage Multiple Locations From One Portal
The Client Portal feature enables your clients to oversee multiple cleaning locations that your teams clean for them. This gives your clients the power to make sure each location meets their cleaning standards. Members of the cleaning team can also communicate with the client about specific issues so everyone is on the same page.
Submit Operational Requests
We believe that clients shouldn’t hesitate to communicate directly with their cleaning team. In the Client Portal, clients can submit supply requests, complaints, custom service requests (work orders), constructive feedback for your cleaning staff, inspection requests, or even quick thank you’s for a great job. Clients can also attach photos to their requests, so you team knows exactly what needs attention before they arrive.
Communication With Cleaning Staff
At Janitorial Manager, we are firm believers that communication is the key to client retention, returning business, and referrals. The Client Portal keeps your team and your clients connected in real time, wheather they’re messaging through the web portal or the JM Connect mobile app. That means faster respnses and fewer messages lost in email or text threads.
Track Requests & Work Orders
With the Client Portal feature, clients are able to submit service requests in real time to add requests in real time and track their progress every step of the way with updates. Clients can also confirmk when a request is completed to their statisifaction adding another layer of accountability.
Improve Client Retention
The industry knows that client retention is a major industry challenge and better communication is one of the clearest ways to address it. The client portal keeps customers informed on their submitted requests, gives them a direct line to raise and resolve issues, and it gives you a simple way to collect feedback. That kind of visability helps clients feel heard and valued so they stick with your company.
Live Time Notifications
Janitorial Manager keeps you updated on the status of each location in real time, so you’re working from accurate information rather than guesswork. Configurable alerts let you and your team stay on top of new requests, messages, and feedback as they come in, while management always has visability into where employees are and for how long. That accountability helps ensure the work gets done right the first time, and keeps clients confident it’s happening as promised.
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Janitorial operations that use a robust janitorial software like Janitorial Manager will be able to validate, track, and document their essential services to set themselves apart from their peers, gain greater budgetary success, and operate in a more professional and efficient manner.
