Stay Connected: How to Effectively Use a Client Portal
In this day and age, the idea of staying connected is pretty passé – everyone has a smartphone, a tablet or a computer, and there are so many social media outlets and types of communication available that staying in touch should be easy. But if you do any kind of research on client satisfaction, the biggest area where improvement is needed is communication. Good communication can cut through the flood of information that bombards clients in a world of constant connectivity.
Give Your Clients Access to JM From Any Phone At Any Time.
The Ability to Communicate Seamlessly With Cleaning Staff – In Live Time!
The Client Portal feature of Janitorial Manager enables your clients to oversee multiple cleaning locations that your teams clean for them. This gives your clients the power to make sure each location meets their cleaning standards. Members of the cleaning team can also communicate with the client about specific issues so there’s less confusion!
We believe that clients shouldn’t hesitate to communicate directly with their cleaning team. In the Client Portal, clients can submit supply requests, complaints, custom service requests (work orders), constructive feedback for your cleaning staff, inspection requests, or even quick thank you’s for a great job.
With the Client Portal feature, clients are able to submit work orders in real time to add requests. Clients can also track the progress for each submitted request. Receiving and completing requests has never been easier than with the Client Portal in Janitorial Manager!
At Janitorial Manager, we know client retention is a major industry issue. This is yet another reason behind the Client Portal. We believe that the key to client retention in the janitorial industry is better communication with your clients. Being able to notify customers about their submitted work orders, chat with them about issues they’re having, and receive feedback about your services helps each customer to feel important and valued by your business.
No more false and unreliable information sent to your phone! Janitorial Manager keeps you updated on the status of each location. We support you in making sure that your staff is cleaning the locations correctly the first time. Management also always knows where employees are and for how long, ensuring employees are honest about their whereabouts and keeping clients and customers happy!
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Janitorial operations that use a robust janitorial software like Janitorial Manager will be able to validate, track, and document their essential services to set themselves apart from their peers, gain greater budgetary success, and operate in a more professional and efficient manner.