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Recruitment and hiring are never easy, but recently, there seem to be new challenges. Health is a bigger concern than ever and adjusting to meeting new demands and guidelines is difficult at best. So we asked our very own HR Generalist for her advice.

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Podcast Transcription

About This Guest:

Jamie Rofkar, SHRM-CP

Jamie Rofkar, SHRM-CP

HR Generalist - Double A Solutions

Jamie Rofkar is the HR Generalist for Double A Solutions and SHRM certified. She leads the way in helping establish HR practices, such as recruitment and hiring. Jamie is a go-getter with the ability to connect easily to the people she meets and has greatly enjoyed the usual face-to-face aspect of the hiring process. 

With current shifts due to COVID-19 and the rapidly advancing technological world, Jamie has had to adapt those processes, which includes a remote interviewing process. She has taken the approach of being compassionate and understanding, realizing that not everyone has the same accommodations, especially now, and focuses instead on the factors that could make that interviewee a good addition to the team.

Why Interview Remotely

Being a part of the cleaning industry, out of the hiring that you may be doing right now font line workers is likely the position most frequently needing to be filled. You might be wondering why you would hire for an in-person event virtual but there are a few good reasons to consider doing so if you’re not already:

  • They’re safer. Despite the release of the COVID-19 vaccine, the virus is still very active and it’s flu season. Limiting in-person contact decreases risks to both yourself and the applicant.
  • You can interview on a more flexible schedule. Remote interviewing takes out drive time and eliminates problems of distance. For example, you could be traveling for business and still be able to run an initial interview remotely instead of having to post-pone it and your decision for a week or more. 
  • This could decrease cost. In-person interviews may not be especially costly but if you’re working remotely and don’t already have an office in-use then this decreases both cost of gas to get to and from location but also the overhead of renting a space or getting coffee at a local place for the interview. The little cost savings may add up quickly depending on how often you interview. 

How to Make Remote Interviews Less Intimidating

There may be many reasons that remote interviewing is an intimidating process for both of the involved parties, but the biggest one is that an in-person tends to allow people to read each other better. The truth is that when you face anything unknown it can be daunting, but just like when you entered into the cleaning business, once you adapt you’ll often find yourself pleasantly surprised at just what you can accomplish.

Once you address the aspects that could be intimidating to you or an applicant, your process can continue smooth sailing. Use these tips to get started:

  • Use a simple platform like Zoom and it’s probably a good idea to pay for the year’s subscription if you ever include an additional person or two in the interview. Otherwise, it’s free. Zoom is easy to install (instructions are included throughout the short process) and also has a mobile version.
  • When setting the interview provide clear instruction to the applicant ahead of time and allow for any delays because of poor network connection that could occur. 
  • Be compassionate. Yes, you want your applicants to be professional but realize that wifi connectivity and household disturbances are things we all face. They shouldn’t be a make or break in your interview.
  • Use video! Phone interviews are something many companies already do. These remote interviews maybe replacing a part of your interview that was once in person so make use of video. This helps you read body language
  • Focus on the traits that matter to your business. It’s really easy to get hung up wanting your applicant to be perfectly put together, but the truth is that be a great conversationalist or knowing how to download an app on the phone in order to attend the interview may not matter at all to the position. If something is annoying but has no impact on the future job or easily trainable for your company, then be flexible about it.

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