When you think about the future of your business, your mind tends to drift (or speed) towards one specific thing…
How can I make more money?
No one wants to worry or fret about it, but if you own a business, making money is essential. If you’re hard pressed to increase your profits, you may feel like you’re grasping at straws – it can be overwhelming to consider changing things or trying something new in order to keep your business from going under. Even if your business is highly successful or has sustained some financial blows in the past, no one is immune from the possibilities of problems in the future. And in the commercial janitorial industry, it may seem impossible to reinvent the wheel, so to speak. Janitorial cleaning is what it is…as long as you handle your cleaning jobs well, provide the best customer service and stay within your budget, then everything should be fine, right? Not necessarily. You need to adapt to survive in the cleaning industry, and if you’re not adapting to new techniques, new products or new ways to handle your business, you may never progress from where you are right now. Thankfully, there are plenty of ways you can try and resources you can use to help increase earnings, even if it means you may have to learn something new.
New Can Be a Good Thing
Sometimes trying new things isn’t that bad. Think about the current technology you use these days – can you even imagine life without your smart phone? Or email? And your cleaning inventory – the chemicals have changed, regulations are different now, there are better products and tools now than ever before. Everything changes, so accept the change and increase your success! One new tool created to revolutionize the customer service industry is CRM (Customer Relationship Management) software. It’s a software designed to help organize, simplify, and streamline the processes for any service provider, and there are programs out there specifically designed for janitorial businesses.
There are a few ways that CRM software designed for janitorial businesses stands apart from other CRM programs out there. If you’re looking for ways to boost your profits, here are 3 ways that janitorial management software can help you do:
One of the best ways to improve your financial standing is by improving your business as a whole. If there are areas where some revitalization would do you some good, management software can help. Scheduling, budgeting, managing work orders, handling inspections, communicating with customers and/or employees – if you do any of these things (and you probably do them all!), then you can relieve some of your stress by having all of it in the same place, at the same time, available to you any time you need it. Most CRMs are cloud-based and have apps that you can use on any smart device, so you can take it to the office, into the field, have it at meetings or interviews, or use it at home. There are also pieces in most CRMs to track employee hours in real time, client portals for your customers to provide feedback or requests, and ways to keep an eye on your budget. You can keep all of your information safe and confidential, which will save you time and money.
Managing your product inventory requires constant attention, and yet, most cleaning businesses are losing more money by not keeping up with their inventory than even by losing a client. If your cleaning closets or carts are a mess, you may never know how much money you’re losing or if you’re a victim of theft. Janitorial cleaning CRMs help you save that money by electronically keeping track of everything you have – from every sponge to each broom to every chemical – and seeing how much each item costs. You can even keep track of your suppliers, how often each item is used and where, and you can even see who uses what and how much. Labor may be the most expensive thing in your budget, but supply inventory is probably number two. The hard part is, even if you know how much you spend on your supplies, you can probably look at your closets and see a lot of that inventory just sitting there, unused. Using a tool like janitorial management software can help you have a strategic plan for purchasing, distributing and implementation.
Increase Your Efficiency
And Save Money!
Now, it may sound odd to think about your people when you think about increasing profits, but hopefully you’ve hired the best employees and selected the best clients because they’re your main source of saving. The best way to increase profits is by saving yourself time and money, and your employees help you do just that. If you have a well-trained, well-organized staff, your business can grow exponentially. With a CRM designed with your staff in mind, you can serve them well, and they can serve your customers well. As for your clients, if you can maintain all of their information, keep their needs met and communicate with them well, then they will remain loyal to you, talk you up to their friends and other businesses, and in turn, increase your business without you doing anything more than what you had already committed to!
Time to Make a Change
If you’re interested in increasing your profits by trying something new, then contact us at Janitorial Manager. We can provide all of the necessary components in an easy-to-use CRM designed with you in mind! Request a free demo today!