When you sign a contract you know that depending on what you’re signing up for, it’s a legally binding document that forces two (or more) parties to come together in partnership for a determined amount of time. So unless it’s a pinky promise or a double dare, signing a contract is a big deal! Take buying a house – if you sign on the dotted line, you enter into a partnership with the lender or mortgage company for the 30 years stated in the contract, or until you pursue a contract with a new owner. Or think about leasing a car. Your signature represents your word, saying that you are committed to paying the amount of money determined in that contract every month. If you own a business, contracts probably take up a lot of your time – you have a product or service, you want people to use or buy that product or service, and everyone wants the terms to be fair and agreed upon, so you enter into a contract with each client or customer.
While that’s all well and good, you also know that your responsibility as the provider of the product or service is to fulfill your end of the bargain. For most business owners, that’s where the rubber meets the road – it’s time to do the work. But for some, this can be the dreaded part of the equation – if you struggle with organization, follow-through, communication, timing, or preparation, doing the actual work becomes more of a chore.
No one wants to admit that doing what you love or what you’re good at – why you started your business in the first place – is difficult. If you’re in the commercial cleaning industry, you may know the strain from struggling in these particular areas, which causes your contracted clients to receive less than superior service and can leave your business in a lurch. If you have a hard time managing any of these areas, make a change. Get yourself a cleaning management software.
It’s Time to Clean Up Your Contracts
For your contracted clients, it’s all about their expectations – they sought you out for your particular services (janitorial, commercial cleaning, whatever your specialization), they decided your company was a good bet, and they signed a contract with you. They trust that you’ll provide exactly what the contract states. But those expectations can be daunting, especially if you have a smaller operation. You may think that as a smaller cleaning service, you shouldn’t be held to such a high standard. You know of companies who are profitable, even though they cut corners here and there. However, if you’re reading this article, that means that you want your service to be better – you want to better serve your clients. Here’s how you can take your business to the next level with cleaning management software:
- It’s all about management.
Time tracking, your calendar, your employees, invoices, budgeting, supplies… all of these can be managed with cleaning software. Everything you need is available on a user-friendly interface, giving you the ability to integrate each part of your business into one program and have access from any of your devices. If you can improve how you manage the most basic parts of your business, that will strengthen every other aspect. You can also manage communication with both your employees and your clients, which opens the lines for feedback, questions, requests, tracking time for your staff – everyone is on the same page.
- Time is of the essence.
“Time is of the essence” is a phrase in a contract that means “performance by one party at or within the period specified in the contract is necessary to enable that party to require performance by the other party. Failure to act within the time required constitutes a breach of the contract.” You don’t want a breach in your contracts, right? If you could track everything you do for a contract in real time – making changes as needed, giving your employees guidance or tasks, printing an invoice, ordering supplies, updating your contact list, etc. – what would that do for your business? Tracking in real-time with a management software would relieve stress for you, improve the services you provide to your clients, keep your employees accountable, and help you maintain your budget in the best ways.
- Build trust by being consistent.
With a tool like cleaning management software, you can create consistency in all aspects of your business, and with consistency comes trust. Your clients want to know that, without a doubt, your services will be provided in every way their contract with you states. When you fulfill your end, not only will that build trust with your current clients, but it will speak volumes to potential clients as well.
You can develop better consistency for your business by creating templates for specific services, communicating with your clients via a client portal, maintaining the proper ISSA cleaning times, and so much more. Receiving high business ratings and positive customer feedback is huge for the future of your business, but that’s not the only area that needs your attention – your staff needs to see that consistency as well. If you model the right attitude and work ethic, your people will follow your example, and your clients will be well served all the way around.
How Can You Be More Effective?
If you haven’t taken the leap yet, now is the time to try a contract cleaning software program that will help your business thrive and grow. If you’re looking to improve efficiency in your cleaning business, you need the best management software available – check out Janitorial Manager. Our software program was designed with you in mind – we’re committed to helping anyone in the cleaning industry be more efficient and productive. Schedule a free demo today!