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9 Staff Appreciation Ideas to Keep Your Cleaning Crew Happy

9 Staff Appreciation Ideas to Keep Your Cleaning Crew Happy

A happy team leads to happy customers, and these staff appreciation ideas are sure to keep your cleaning crew satisfied. You’ve undoubtedly heard that a good way to keep your customers satisfied is to make sure your team feels valued. Certainly, if you’ve...
How to Respond to Bad Customer Feedback Post-Cleaning Inspection

How to Respond to Bad Customer Feedback Post-Cleaning Inspection

There is a right way and a wrong way to respond to bad customer feedback. Here are the steps you can take to choose the right way. If you run a business of any kind, bad customer feedback comes with the job. From restaurants to commercial cleaning to auto repair,...
7 of the Most Important BSC Customer Service Skills to Master

7 of the Most Important BSC Customer Service Skills to Master

Your BSC customer service skills are the key to success. Here are 7 of the most essential for anyone in the industry. Have you heard the story about the building service contractor who couldn’t keep clients? The company’s work was impeccable. Every task...
Cleaning Business Tips: 5 Ways to Improve Client Interaction

Cleaning Business Tips: 5 Ways to Improve Client Interaction

Improve your customer service today. Put these cleaning business tips into practice and fill your schedule with happy clients. When most people think about customer service work, they likely think of jobs where there’s a lot of interaction among people, like a...
How to Achieve BSC Cleaning Budget Goals

How to Achieve BSC Cleaning Budget Goals

A solid cleaning budget is essential to the success of your building services contracting business. Find out how to set and reach your budget goals.  Budget. Whether you have a crew of one with a small handful of clients or contract with every office park in town,...
How to Give a Proper Customer Walk-Through with Janitorial Clients

How to Give a Proper Customer Walk-Through with Janitorial Clients

A customer walk-through is a vital part of customer service for your janitorial clients. It’s also one of your best chances to market your service. Winning a commercial cleaning bid starts well before meeting your customers in person. How you respond to their...