Last week, we started looking at how technology has revolutionized the janitorial business by making it easier for new customers to discover your business and to see what you have to offer… even before ever meeting you! Today’s prospective customers simply expect that...
Sticky notes just won’t cut it any more! The tools of the cleaning industry of the past included feather dusters, bottles of polish, buckets and rag mops, and yellow notepads and sticky notes to try and keep track of tasks. Those days are long gone. Today,...
According to a recent Facility Cleaning Decision magazine survey, cleaning service respondents reported being responsible for cleaning an average of 34 buildings each, which equaled almost 1,291,860 square feet of space. They also reported that they bought...
Quick question – “Who is your most profitable client?” Now, before you answer, realize that your most profitable client may not be the one with the highest bill rate. Although the size of the check that arrives each month may seem like the best way to gauge their...
Consider this real life scenario: You own a growing cleaning business and you make every effort to do things right and stay provide high quality services. You spend the money to keep a proper stock of cleaning supplies at each of your clients’ locations. You feel...
Trust One of the most important pieces of a cleaning company’s identity is customer trust. Your customers trust that you will arrive when you say you will. They trust that you’ll perform the services that you agree to do – and do them well. They trust that you are a...
